Privacy Policy

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Last updated: January 1, 2026

OTTARENA ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://ottarena.com.

1. Information We Collect

1.1 Information You Provide Directly

  • Account information: Name, email address, phone number
  • Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
  • Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

  • Usage data: Pages visited, features used, session duration
  • Device information: Device type, operating system, app version (IBO Player)
  • IP address: Used for region detection, fraud prevention, and service delivery

2. How We Use Your Information

  • Deliver the Service and manage your subscription
  • Process payments and send receipts
  • Provide customer support
  • Improve the Service through usage analysis
  • Prevent fraud and abuse
  • Comply with legal obligations in the United Kingdom

We do not sell, rent, or trade your personal data to third parties.

3. Data Sharing

We share your data only with payment processors, infrastructure providers, and legal authorities when required by law.

4. Data Retention

Data TypeRetention Period
Account dataDuration of subscription + 90 days
Payment records7 years (legal/tax compliance)
Support tickets2 years from resolution
Usage/log data90 days rolling

5. Your Rights

Under UK GDPR, you have the right to access, correct, delete, restrict, and port your data. Contact [email protected] to exercise these rights.

6. Data Security

We implement TLS/SSL encryption, access controls, and regular security reviews.

7. Contact

Email: [email protected]
Website: https://ottarena.com